Shipping Policy

At Olissica Crystals, every order is carefully packed to ensure your crystals, jewellery and mineral specimens reach you safely.

The information below explains how we process, dispatch and deliver orders placed through our website.

Order Processing

We aim to prepare and dispatch orders as quickly as possible.

Orders are normally processed within 2–5 working days, excluding weekends and UK bank holidays.

During particularly busy periods, new collection launches, sales or seasonal events, processing may take slightly longer. Any significant delays will be communicated where possible.

You will receive a dispatch confirmation once your order has been prepared for delivery.

UK Delivery

Available UK delivery options and their current prices will be displayed at checkout.

Shipping charges are calculated according to factors including the size, weight and value of your order.

Where tracking is available, your dispatch confirmation will include the relevant tracking information.

Delivery times shown at checkout are estimates from the point of dispatch and are not guaranteed unless the selected delivery service specifically states otherwise.

Large & Heavy Crystal Specimens

Large crystals, geodes, statement pieces and mineral specimens require additional packaging to protect them during transit.

Because of their weight, dimensions and value, these pieces may have a higher delivery charge than our standard parcels.

Shipping is calculated using the packed weight and dimensions of the order, rather than the weight of the crystal alone. Protective packaging can substantially increase the final parcel size and weight.

Very large or exceptionally heavy specimens may require a specialist courier, multiple-person delivery or another appropriate delivery service.

Where specialist delivery arrangements are necessary and cannot be calculated automatically at checkout, we will contact you before dispatch.

Packaging

Crystals are naturally delicate and some formations require significant protection during transport.

We package orders carefully using materials appropriate to the individual products within your order.

Large geodes, clusters, points and delicate mineral formations may require additional protective packaging or reinforced boxes.

Where possible, we aim to balance secure packaging with responsible use of materials.

Delivery Addresses

Please check your delivery information carefully before completing your order.

Customers are responsible for providing a complete and accurate delivery address.

If you notice an error after placing your order, please contact us as soon as possible. We will make reasonable efforts to amend the address before dispatch, but we cannot guarantee changes once an order has entered the fulfilment or courier process.

Once an order has been dispatched, we may be unable to redirect it.

Missed or Failed Deliveries

If delivery cannot be completed, the courier may attempt redelivery, leave instructions for collection or return the parcel to us.

It is the customer's responsibility to follow any tracking updates or collection instructions provided by the delivery company.

If an order is returned to Olissica Crystals because it was not collected, delivery was repeatedly unsuccessful or an incorrect/incomplete address was provided, additional postage may be payable before the order can be sent again.

Where a refund is requested instead, any deduction from the refund will only be made where permitted by applicable consumer law.

Damaged Parcels

We take particular care when packaging fragile crystals and mineral specimens.

If your order appears to have been damaged during delivery, please contact us as soon as possible after receiving it.

Please provide:

• Your order number
• Clear photographs of the damaged item
• Photographs of the internal packaging
• Photographs of the outer parcel, including any visible damage
• A photograph of the shipping label where possible

Please retain all packaging and the damaged item while we investigate, as the courier may require photographs or evidence as part of a damage claim.

Do not dispose of damaged packaging until we have confirmed that it is no longer required.

Your statutory rights in relation to damaged or faulty goods are not affected.

Tracking

Where a tracked delivery service is used, tracking information will normally be provided once your order has been dispatched.

Tracking updates are supplied by the relevant delivery provider and may occasionally take time to appear after collection.

Delivery Delays

Once an order has been dispatched, delivery is handled by the relevant postal or courier service.

Occasional delays can occur due to severe weather, courier disruption, peak seasonal demand or other circumstances outside our reasonable control.

If your parcel appears significantly delayed, please contact us and we will help investigate with the delivery provider.

A courier delay does not remove any statutory rights you may have if goods ultimately fail to arrive.

International Delivery

Where international delivery is available, eligible destinations and shipping charges will be shown at checkout.

International delivery times vary according to destination, courier service and customs processing.

Orders sent outside the UK may be subject to import VAT, customs duties, handling charges or other local taxes imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs processes are outside our control and may occasionally delay delivery.

Customers are responsible for ensuring that products ordered can legally be imported into their destination country.

International Returns

Please contact us before returning an international order.

Unless an item is faulty, damaged or incorrectly supplied, customers are generally responsible for the cost of returning eligible unwanted items.

Please see our Returns & Refund Policy for full information about cancellations, returns and refunds.

Combined Orders

Where possible, multiple products purchased within the same order will be packaged and dispatched together.

However, large, heavy or particularly delicate items may need to be shipped separately for their protection.

Where an order is sent in multiple parcels, you may receive separate tracking information for each shipment.

Pre-Orders

If a product is offered for pre-order, the expected dispatch timeframe will be stated on the product page.

If your order contains both in-stock and pre-order products, the dispatch arrangements shown when ordering will apply.

Contact Us

If you have any questions about shipping or need help with an existing delivery, please contact Olissica Crystals using the contact details provided on our website.

Please include your order number when contacting us about an existing order.

Last updated: September 2026